The In-Stock Appliance Superstore

Meet The Team

Store Team:

Andrew – Store Manager

Customer service enthusiast Andrew has spent more than 20 years in retail and joined the good ship Appliance Direct in 2015.

What do you enjoy most about your role?

Giving excellent, knowledgeable customer service. There’s nothing better than a happy customer leaving the store with the perfect appliance.

What’s your favourite appliance at home?

It’s got to be my Samsung 4k TV.  It’s a thing of beauty.

When you’re not at work what do you enjoy doing?

When I’m not at work I’m putting my 4k tv to good use, watching a solid action film.  I love action films, especially if Arnold Schwarzenegger is in them.  Predator has to be my favourite, but I’ll always have a soft spot for Twins.

Tell us something interesting about yourself

I was born in the year of the tiger and which have always been my favourite animal. I love tigers.

Andrew has completed expert level Bosch, Neff and Siemens training at the BSH headquarters in Milton Keynes. He achieved Rangemaster Expert status after attending courses at AGA Rangemaster in Leamington Spa. Andrew also attends regular training sessions provided by brands including Samsung, Smeg, Beko, Hoover, Belling, Stoves Hotpoint and Indesit. 

Ryan – Assistant Manager


Ryan joined us in 2015 and excelled since day one thanks to his 9 years of experience in customer service.

What do you enjoy most about your role?

The best thing about my job is watching customers walking out of the door with a smile on their faces, knowing I have helped them choose the right appliance for their needs and budget.

What’s your favourite appliance at home?

Playstation 4, obviously! However, I also have a soft spot for my oven as I enjoy baking.

When you’re not at work what do you enjoy doing?

I’m a massive movie geek with an obsession with tattoos! I also love travelling to new places and going to gigs.

Tell us something interesting about yourself

I have 13 tattoos and counting and could probably pollute seven different universes with the amount of hairspray I use.

Ryan has completed expert level Bosch, Neff and Siemens training at the BSH headquarters in Milton Keynes. He achieved Rangemaster Expert status after attending courses at AGA Rangemaster in Leamington Spa. Ryan also attends regular training sessions provided by brands including Samsung, Smeg, Beko, Hoover, Belling, Stoves Hotpoint and Indesit. 

James - Sales Assistant


Sales Assistant James has been with us since 2015, and has worked in retail since 2008.

What do you enjoy most about your role?

Mostly it’s about interacting with our customers and making sure they are happy when they leave. I also love that I’m constantly learning about new products and features, which in this industry happens every day.

What’s your favourite appliance at home?

I can’t pick just one; I love all my kitchen appliances.

When you’re not at work what do you enjoy doing?

When I’m not selling kitchen appliances, I’m using my own kitchen appliances!  I love baking.  But when I’m not in the kitchen you’ll find me in the water either swimming or scuba diving.

Tell us something interesting about yourself

I’m qualified to skipper a 30ft sea going vessel.

James has completed expert level Bosch, Neff and Siemens training at the BSH headquarters in Milton Keynes. He achieved Rangemaster Expert status after attending courses at AGA Rangemaster in Leamington Spa. James also attends regular training sessions provided by brands including Samsung, Smeg, Beko, Hoover, Belling, Stoves Hotpoint and Indesit. 
 

Phil - Sales Assistant

Phil joined the ADM team in 2017 and has worked in a variety of customer facing roles.

What do you enjoy most about your role?

Meeting members of the public and helping them in their endeavours.

What’s your favourite appliance at home?

I like food so I do like my fridge.

When you’re not at work what do you enjoy doing?

I enjoy reading and cooking.

Tell us something interesting about yourself

I'm a published author - under a pseudonym!

The newest member of our sales team, Phil has completed intermediate level Bosch, Neff and Siemens training at the BSH headquarters in Milton Keynes. Phil attained Rangemaster Trained status after attending courses at AGA Rangemaster in Leamington Spa. Phil also attends regular training sessions provided by brands including Samsung, Smeg, Beko, Hoover, Belling, Stoves Hotpoint and Indesit. 

 

Allan - Sales Assistant

Allan was our Store Manager for 8 years. He decided to go into semi retirement in 2016 and now only works on Sundays. 

What do you enjoy most about your role?

I enjoy meeting new people and making sure everyone leaves with the right product.

What’s your favourite appliance at home?

My Smeg induction hob - I love induction because it's so easy to use and keep clean.

When you’re not at work what do you enjoy doing?

I enjoy socialising with my friends and visiting my son in Canada.

Tell us something interesting about yourself

I've spent over 45 years in retail, serving my public!

Allan has completed expert level Bosch, Neff and Siemens training at the BSH headquarters in Milton Keynes. He even flew to Germany for special training! He achieved Rangemaster Expert status after attending courses at AGA Rangemaster in Leamington Spa. Allan also attends regular training sessions provided by brands including Samsung, Smeg, Beko, Hoover, Belling, Stoves Hotpoint and Indesit. 

Delivery and Installation Team:


Tom - Delivery Driver

Ex-RAF man Tom joined us in 2015 bringing with him some military precision to our delivery team.

What do you enjoy most about your role?

The combination of a steady fast paced role with a demanding physical side which encourages a healthy lifestyle.

What’s your favourite appliance at home?

My fridge freezer.

When you’re not at work what do you enjoy doing?

I’m a bit of a gamer – especially platform games or RPGs. I'm also into anything Nintendo.

Tell us something interesting about yourself

I served in the Royal Air Force as a logistics driver for a number of years.

All of our drivers regularly attend NICEIC approved electrical installation and safety awareness courses so you can be sure that your appliance has been carefully installed in line with all current safety regulations. You can view Tom's certification here

Shaun - Delivery Driver

DIY enthusiast Shaun joined us in 2015 although he’s been driving delivery vans for years.

What do you enjoy most about your role?

Meeting different people every day, fulfilling customer needs and being trusted with the stock we carry on the van.

What’s your favourite appliance at home?

Without a doubt, it’s got to be my beer fridge (at the weekend only). Although my CD player comes a pretty close second.

When you’re not at work what do you enjoy doing?

I play darts for a Lancaster team which I love doing and gives me a chance to socialise – something else I enjoy doing.

I also love having my grandchildren round.

Tell us something interesting about yourself

I’m a dab hand at DIY.

All of our drivers regularly attend NICEIC approved electrical installation and safety awareness courses so you can be sure that your appliance has been carefully installed in line with all current safety regulations. You can view Shaun's certification here

Lee - Delivery Driver

Lee joined our team in early 2017.

What do you enjoy most about your role?

Meeting and greeting old and new customers.

What’s your favourite appliance at home?

My TV - I don't want to miss Top Gear.

When you’re not at work what do you enjoy doing?

Fixing cars and going car shopping.

Tell us something interesting about yourself 

Restoring cars and getting them back on the road is my hobby.  

All of our drivers regularly attend NICEIC approved electrical installation and safety awareness courses so you can be sure that your appliance has been carefully installed in line with all current safety regulations. You can view Lee's certification here.

 

Jim - Delivery Driver


Ex-Royal Electrical and Mechanical Engineer Jim has been delivering appliances with a smile on his face since 2017.

What do you enjoy most about your role?

I enjoy meeting all of our customers. I only deliver to our web customers so oftentimes I'm the only Appliance Direct employee they'll meet face to face.

What’s your favourite appliance at home?

I really can't decide! All of them are useful.

When you’re not at work what do you enjoy doing?

I go kayaking and like to do DIY around the house.

Tell us something interesting about yourself 

I was Close Protection for Princess Anne and the Queen Mother.

All of our drivers regularly attend NICEIC approved electrical installation and safety awareness courses so you can be sure that your appliance has been carefully installed in line with all current safety regulations.  

 

Office Team:

Sharon  – Accounts Administrator


Sharon joined us in the summer of 2017 and does a lot of our administration work.

What do you enjoy most about your role?

I like the atmosphere.

What’s your favourite appliance at home?

My iron is my favourite appliance. I enjoy doing the ironing.

When you’re not at work what do you enjoy doing?

I go out and socialise with my friends.

Tell us something interesting about yourself

I've got my open water scuba diving certificate.

 

 


 

Close

1 item(s) added to your compare list