The In-Stock Appliance Superstore

Returns Policy

Returns Policy:

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 days of receipt of the goods, without giving a reason.

 Items Ordered Online 

  • You must notify us in writing of your wish to cancel your order within 14 days, starting the day after delivery.
  • Please use the cancellation form attached to your final dispatch email confirmation or use from our terms and conditions pages.
  • You then have the choice of returning the goods via your own means and at your own cost, or requesting that we collect them.
  • Full refunds will be provided within 14 days of the cancellation date, for items which are returned to us in their original condition. This means:-
  • The returned goods must be unused and 'as new' with their original box and packaging including all manuals (please do not mark or handwrite on manuals) and/or supplied accessories.
  • We reserve the right to apply re-handling charges for returned items under some circumstances as follows:- the goods received back are 'as new' but incomplete; i.e. missing components and/or accessories. 

Faulty or Damaged items: 

  • You have the right to receive a full refund within 30 days of purchase against faulty goods. Appliance direct reserve the right to have any claims of faulty goods assessed and verified by qualified engineers from the relevant manufacturer before a refund is issued.


Items Purchased In Store:


  • We do not offer refunds for wrongly ordered or unwanted goods purchased in store. At our discretion we will offer a credit note (without expiry date) or an exchange. 
  • Cancellation of any order undelivered or at point of delivery will incur an administration fee of £24.99 for Large appliances over £100.00 and £9.99 for all other appliances with a value under £100.00.
  • Requests to collect items which have been wrongly ordered will incur a standard fee of £49.99. This charge will be deducted from your credit note.
  • We do not refund delivery charges if delivery has been completed or our vehicle has already dispatched the item(s).
  • Exchanging an item of which is wrongly ordered due to an oversight or an error on your part may be subject to a local re-delivery charge of the same paid at the time of order. 
  • We will exchange and deliver the item(s) at a time convenient to our delivery schedule.





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